Answers to Your Questions

Certainly! Our process involves acquiring used phones, and dismantling and refurbishing them. This includes disassembly, cleaning, sterilisation, redesigning, framing, and other steps to create a framed artwork ultimately. To prevent potential hazards, we use dummy battery case models to avoid the risk of hazardous gases or poisonous chemicals being released due to a burst, among other risks.

Great, we offer this service! Please look at the “Frame My Own” section under the “All Products” category.

At present, our products come in two sizes: the rectangular frame measures 11.7 x 16.5 inches, while the square frame measures 13 x 13 x 1.8 inches.

We deliver to more than 100 countries worldwide, using efficient and trustworthy delivery partners sourced from our international suppliers. Typically, packages will arrive at your doorstep within 4-20 business days after placing an order.
** Please note that shipping costs and delivery times may vary depending on the destination country.

Yes, we offer self-collection services for customers who can collect on their own. Please select self-collection at checkout.

We provide a range of payment options, including major credit cards such as Visa, Mastercard, American Express, JCB, and Discover.

Please be aware that the all of our packages originate from Singapore, and the tracking number is generated at a logistics facility in your region. As a result, the shipping information may not be updated until the package reaches the logistics facility. There could be several reasons why your package’s tracking information has not been updated recently. One possibility is that the package is still in transit between facilities, especially during high traffic, extreme weather conditions, or labour strikes. If any of these scenarios apply to your situation, please check and see if that’s the case or reach out to us at pocket2wall@gmail.com, and we can look into it further.
Another possibility is that the package has been delayed at customs, which is a common occurrence during the holiday season. If your tracking information shows that the package has arrived in your country but has not been updated, please wait for up to 48 hours before contacting your country’s customs office or our support team at pocket2wall@gmail.com. We can submit an inquiry with the delivery courier on your behalf.

Lastly, some destinations may not have a tracking system in place, particularly smaller or rural post offices that do not have the capability or resources to update package data. If you believe this is the case for your package, we recommend waiting for 3-5 days before checking again.